Web App Streamlines Funeral Services for Better Experience & Collaboration.
The customer is a funeral and cemetery service provider with headquarters in Houston, Texas, was established in 2004. It is one of the largest providers of funeral, cremation, and cemetery services across North America. With more than 80 funeral homes and cemeteries in 25 states in the United States and Canada, the company offers a variety of funeral and cremation services, including traditional funeral services, cremation with memorial services, and direct cremation. It also provides cemetery services such as burial plots, mausoleums, and cremation niches.
In the funeral industry, work orders can be complex, involving numerous tasks and procedures that must be meticulously documented and executed to ensure compliance with industry regulations and standards. This becomes even more challenging for larger funeral services companies that operate across multiple locations, with several providers and workgroups involved in the process.
A web application that streamlines funeral service processes can be a game-changer for such companies. It can provide a centralized platform for managing work orders, automating documentation, and improving communication and collaboration between teams, thereby enhancing the overall customer experience. This allows funeral service providers to focus on delivering swift and adequate service to their clients, while ensuring compliance with industry standards.
Our team built an intuitive and fully responsive web application that streamlines funeral service processes, providing a centralized platform for managing work orders, automating documentation, and improving communication and collaboration between teams. This allows funeral service providers to focus on delivering swift and adequate service to their clients while ensuring compliance with industry standards. A robust design system was established to support the growth of this multi-application platform, ensuring scalability and adaptability to meet the company’s future needs.